What to Consider When Choosing the Best Courier Service
If you run a business that heavily relies on shipping, chances are you’re interested in partnering with a courier service. Any business owner knows the shipment of a product will make or break their reputation with a customer. But what goes into a successful courier company? Is it their knowledge and expertise? Or is it their drive to do what they can to always deliver your products in the safest but quickest way? With so many courier companies out there, it’s hard to weed out the good ones from the bad. Here are 10 things to consider when partnering with the best courier service for your business.
1. Look at Their Experience
A great method when choosing the best courier service is by looking at their experience. The courier industry is growing, yet a lot of these companies don’t have as much experience as others.
If they have a reputation for their expertise and their great service, you know they’re someone you can trust.
Companies with the most experience will also be able to ship your products with the most care and do so quickly. With industry experience, they build knowledge and their own set of networks to deliver packages at an outstanding rate.
This is true for long-distance shipping as well as short-distance shipping.
2. They Provide Excellent Customer Service
As a business owner, you know how vital it is to have great customer service.
When you do business with a courier service, you want to receive the same friendliness and professional service you give to your customers.
In addition, you want to know that they will always be reliable even when something goes wrong or changes have to be made.
When you first consult with a courier service, identify the ways in which they speak to you. Try and see if you can picture yourself working with them long-term.
3. They Have Great Security
Chances are, your products will be stored in a warehouse monitored by them. How will you truly know your products are secure?
Ask about their security protocols when you first consult with a courier service.
Find out if they offer insurance or other programs that guarantee your product’s safety. This is especially important for products with high value.
Ask if they have a specific policy for monitoring packages or have security measures when no one is present in the warehouse.
4. Study Their Delivery Methods
Chances are, you have your own needs and requirements for shipping. Do you find yourself shipping internationally? Or do you usually ship locally? Maybe you need a service that specializes in shipping large packages.
When you consult with a courier service, state your shipping requirements. Find out their knowledge and experience, and see if they’re equipped to satisfy your needs.
You can also perform specific searches for the best courier service for your shipping needs.
5. Request Proof of Reliability
When you sign for a partnership with a courier service, you’re putting your trust into that service. Especially your reputation. To be sure the courier service won’t let you down request proof of reliability.
What does this mean? Well, you’re looking for proof of their past work and of their current orders. See if there are any reliable service guarantees in your contract.
Also, try and request any testimonials. See if they offer services such as online order tracking. It’s always a best practice to read online reviews.
6. Make Sure They Deliver Quickly
It’s critical to ship your products fast. That’s probably why you’re interested in partnering with a courier service.
For those painful orders you have to rush, you need a courier service you can rely on. Make sure you know what delivery times the courier service offers. Look for specific features such as an overnight and same day.
If you’re looking for a local courier service, see how many hours they can ship and their modes of delivery.
7. Professional Appearance
Make sure the delivery personnel look professional and their vehicles are in tip-top shape.
If an unkempt person arrives at your customer’s door with their package, it won’t sit well with your customers. If the vehicle is cheap and in bad condition, that could also be a bad sign.
Make sure the drivers and workers of the courier service have a neat appearance.
Also, make sure the vehicles are clean and are kept up.
8. They’re Easy to Work With
You want to work with a courier service that’s easy to partner with, but that doesn’t end at customer service. Find out what their service is like.
Is their platform online? Is there transparency with representatives for last minute orders or changes? How do you pay — is it per package, or a rate each month?
Handling shipping is difficult enough. The last thing you want is a courier company with poor service.
9. Value for the Quality
You want a courier service who does the best job, but you’re probably on a tight budget.
If the service charges you too little, you’ll become suspicious of the lack of quality. But it also deters you if they charge too much.
Find to find a mid-price range or a company who’s willing to negotiate a deal with you.
10. Make Sure They Have Special Handling Guidelines
A great courier service knows how to ship your products fast, but also with care.
This is especially important if you ship valuable or perishable items.
While you want your products to ship fast, you’re just as concerned about the packaging and safe handling. See if the courier service requires special training or guidelines regarding safe handling.
Time to Find the Best Courier Service
There are many benefits when partnering with a courier service. However, you have to take time and find the right one.
As long as you know what you need and the standards to look for, you’ll find a courier service you can partner with for the long-run.
If you’re looking for the best courier service, we have worked with some of the most prestigious brands and guarantee both fast and safe delivery. Contact us today to receive an instant courier quote!